This helpdesk is now live for Hertford staff & academics.

In order to streamline support requests and better serve you, we utilise a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. A valid email address is required to submit a ticket.

Hertford IT Support operates 0900-1700hrs, Monday-Friday

Open a New Ticket

Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please login.

Check Ticket Status

We provide archives and history of all your current and past support requests complete with responses.

Featured Knowledge Base Articles

Delegated Shared Mailbox Access

Access the own/shared mailbox via a web browser

Links that might help. Mailbox: Outlook Can't access your own/shared mailbox, create a Ticket by clicking on the link given: IT help desk

Hertford computers

Hertford computers - initial setup

This blog post contains a video which will guide you through the basic steps of setting up your profile on a Hertford computer. It assumes your SSO ...

MacOS

Thunderbird MacOS Setup

Open Thunderbird If the email setup box is not displayed, select File > New > Existing Mail Account…Provide the following information: Your ...

One Drive Setup

How to set up OneDrive??

A quick video explaining how to set up the OneDrive client on a Windows computer. Aimed at users of Hertford-issued computers, but steps will be ...

Printing

Printing tutorial for Hertford office staff

This tutorial focusses on how to print documents if you are a Hertford employee.

This helpdesk is now live for Hertford staff & academics.

Featured Knowledge Base Articles

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